Last Updated: March 2026
GetMyCarFix values your privacy and is committed to protecting your personal information.
Information We Collect
When you use our website, we may collect:
- Name
- Phone number
- Email address
- Vehicle details
- Service request information
- Location or pickup address
This information is collected when you submit forms, request services, or contact us.
How We Use Your Information
Your information may be used to:
- Process service requests
- Connect you with service partners
- Provide quotations
- Improve our services
- Communicate through phone, SMS, or WhatsApp
Sharing of Information
We may share your details with:
- Partner garages
- Automotive service providers
- Technical support teams
This is necessary to complete your requested service.
Data Security
We take reasonable steps to protect your personal information from unauthorized access or misuse.
Cookies
Our website may use cookies to improve user experience and analyze website performance.
Changes to Privacy Policy
GetMyCarFix may update this Privacy Policy at any time. Updated versions will be posted on this page.
Cancellation & Refund Policy
Service Cancellation
Customers may cancel a service request before the service begins.
However, cancellation may not be possible if:
- A technician has already been dispatched
- Service work has already started
- Spare parts have already been ordered
Refund Policy
Refunds may be considered in cases where:
- Service could not be completed
- Payment was made but service was not delivered
Refund requests will be reviewed on a case-by-case basis.
Refund processing time may take 5–10 business days depending on the payment method.
Disclaimer
GetMyCarFix is an online platform that connects vehicle owners with independent garages and automotive service providers.
We do not directly perform mechanical repairs, maintenance, or installations.
All services are provided by third-party garages or technicians.
While we strive to work with reliable service partners, GetMyCarFix does not guarantee:
- Service quality
- Completion timelines
- Availability of spare parts
- Mechanical outcomes after repair
Customers are encouraged to review quotations and service details before approving any work.
Liability Limitation Clause
GetMyCarFix operates as a technology platform that connects vehicle owners with independent garages and automotive service providers.
All repair, maintenance, installation, and diagnostic services are performed by third-party service providers who operate independently from GetMyCarFix.
By using our platform, you acknowledge and agree that:
- GetMyCarFix does not directly perform mechanical repairs or technical services.
- GetMyCarFix is not responsible for the workmanship, quality, or outcome of services provided by third-party garages.
- Any disputes regarding service quality, parts used, pricing, or repair results must be resolved directly with the respective service provider.
GetMyCarFix shall not be held liable for:
- Mechanical failures after service
- Vehicle damage during repair
- Delays in service completion
- Loss of vehicle use
- Indirect or consequential damages
Our role is limited to facilitating service requests and connecting customers with service partners.
Customer Vehicle Responsibility Clause
Customers are responsible for ensuring that all vehicle information provided during the service request is accurate, including the vehicle make, model, year, and reported issues.
Before any repair or maintenance work begins, the vehicle may be inspected by the assigned service provider. Any pre-existing damage, wear, or mechanical issues may be documented during this inspection.
By proceeding with the service, the customer acknowledges that:
- The vehicle may already contain pre-existing issues not visible during initial inspection.
- GetMyCarFix and its service partners are not responsible for previous mechanical faults or hidden defects that become apparent during or after service.
- Additional repairs may be required if previously undiscovered issues are identified.
Customers are encouraged to review and approve the final quotation before the repair process begins.
Parts & Warranty Disclaimer
During vehicle repair or maintenance, replacement parts may be required. These parts may include OEM (Original Equipment Manufacturer), aftermarket, refurbished, or equivalent parts, depending on availability, customer approval, and service partner recommendations.
GetMyCarFix does not manufacture, supply, or guarantee any spare parts used during repairs. All parts are supplied and installed by independent third-party service providers.
By approving a quotation, the customer acknowledges and agrees that:
- The type of part used will be clearly communicated before installation.
- Any warranty related to spare parts is provided by the part manufacturer or the service provider, not by GetMyCarFix.
- Warranty terms may vary depending on the type of part installed.
GetMyCarFix shall not be responsible for:
- Manufacturing defects in spare parts
- Performance or lifespan of installed parts
- Warranty claims related to parts supplied by service partners
Customers should retain invoices and warranty details provided by the service provider for any future claims.